Shipping policy
Order preparation
Orders are generally processed within 1-2 business days from payment confirmation. During particularly busy periods or for products available to order, preparation times may be slightly longer.
Delivery times
Once entrusted to the courier, delivery times are generally:
- Italy: 1-3 business days.
- European Union countries: 3-7 business days.
- Non-EU destinations: times may vary based on the destination country and customs procedures.
The indicated times are to be considered indicative and may undergo variations due to causes beyond our control.
Shipping costs
Shipping costs are calculated automatically during checkout based on the destination and the type of products purchased. Any promotions or thresholds for free shipping will be indicated directly on the site.
Order tracking
As soon as the order is shipped, you will receive a confirmation email with the information necessary to track the shipment.
Damage and problems
We invite you to check your order at the time of delivery and to contact us immediately in case of defective, damaged items or if you have received an incorrect product. In this way we can evaluate the problem and quickly find a solution.
Failed delivery
If the courier is unable to make the delivery due to incomplete or incorrect information provided by the customer, or due to the absence of the recipient, any storage costs or new shipment may be charged to the customer.
Contacts For any questions relating to shipments, you can contact us at any time at info@cicliferca.com.